ABOUT LIFT
LIFT is London’s international biennial festival of theatre. LIFT stands for radical empowerment and inclusion. We promote the power and urgency of international perspectives, understanding that difference makes us stronger. LIFT is where artists and audiences meet for necessary conversations and essential cultural experiences. The theatre we offer audiences is compelling, meaningful, provocative, excellent, topical, singular. We advance contemporary thought, introduce new forms and ideas and offer new ways of experiencing art.
Every two years, LIFT presents a festival full of daring and relevant culture, international perspectives and unforgettable theatre. Whether it’s a much-loved venue, iconic landmark or unsung corner of London, LIFT gathers Londoners around incredible art. We want our audiences to feel more London and more global every time they encounter LIFT.
LIFT creates contexts where artists make transformative culture happen, as a commissioner, presenter and connector. LIFT is the essential link between leading international artists and London and the UK. We connect British makers abroad. We offer essential supports that give UK artists working abroad momentum and connections; the partnerships we create advance artists and their projects.
Our reach and impact are local, national and international, we co-commission and tour projects in with an array of UK and global partners. We engage and create communities around ideas and projects connecting leading artists to locals and together we make incredible art happen. We celebrate London as a place where the local and international meet.
We do it full of ambition, joy, thoughtfulness. Our team is skilled, productive, connected and ambitious. LIFT loves London. A charity limited by guarantee and based in Toynbee Studios in East London; LIFT is an Arts Council England National Portfolio Organisation.
“LIFT continually push artistic boundaries, embrace risk and is inspired by the creatively impossible…”
Justine Simons, Deputy Mayor for Culture, Greater London Authority
About the role
We are looking for an enthusiastic Box Office and Volunteer Supervisor to work at the upcoming LIFT 2024 festival, taking place from the 5th – 23rd June 2024 & 12th-26th Jul 2024 – there are specifc dates you will be required to cover.
Working with the LIFT team, you will be a key part of LIFT’s customer-facing presence during the festival, working across the multiple venues that form LIFT’s festival in 2024. The box office manager and general manager will take the lead on box office and front-of-house operations across the festival. As there are a variety of productions with different needs, for some shows you will be working as a member of the team, and for some shows you will be required to welcome, induct and manage the front-of-house volunteers for that evening.
LIFT are a small, friendly team, used to adapting to the pressures of a fast-changing festival. If that sounds exciting, we’d love to hear from you!
Role title: Box Office and Volunteer Supervisor
Reports to: General Manager
Contract: 14 shifts at £15/hour – 4 hours per shift
Specific dates you must be available for:
Saturday 8 June (evening)
Monday 10 – Wednesday 12 June (evening)
Friday 14 June (evening)
Saturday 15 June (matinee and evening)
Monday 17 – Friday 21 June (evening)
Saturday 22 June (matinee and evening)
Other ad-hoc shifts may be offered as available.
Other benefits: Tickets to all LIFT 2024 festival events, unless working.
Application deadline: Sunday 19th May
Job Description
Role Responsibilities:
Box Office
- Set up and manager a free-standing box office desk for LIFT’s shows in found spaces.
- Welcome customers to the event.
- Sell tickets and solve any ticketing issues.
- Write reports and reconcile any sales.
Volunteer & FOH Management
- Liaise with venue FOH Management to learn the protocols and procedures of each venue.
- Welcome, induct and manage front-of-house volunteers.
- Be responsible for the safety and wellbeing of volunteers while on site.
- Ensure entry to every show goes smoothly.
- Write reports and feedback to FOH Management
Person Specification
Essential skills, experience and attributes
- Experience with Spektrix sales and problem-solving
- Excellent customer service skills and experience working in a front-of-house environment
- Experience of working with volunteers, placements and early career arts professionals.
- Computer literate across Microsoft office programs.
- Confident using your own initiative to problem solve and get tasks delivered on time.
- Good spoken and written communication skills.
- The ability to work well within a team.
- Strong interpersonal skills.
- Passionate about inclusivity and representation in the performing arts.
How to Apply
To apply for the post, please use our application form to submit:
- an up-to-date CV
- a cover letter addressing the selection criteria, or a 2-minute video
- a completed Equal Opportunities Monitoring Form
Timeline
Application deadline: Sunday 19 May 2024
Interviews: w/c 27 May, Toynbee Studios
Each application will be judged specifically against the essential and desirable criteria; please ensure you address all of the mentioned points to give yourself the best chance of progression.
If you would like to have an informal, confidential conversation about aspects of the role, please contact recruitment@liftfestival.com to arrange a phone call.
LIFT is committed to being a truly inclusive organisation – from our Trustees and team members to our audience and participants. We treat all job applications equally, regardless of race, age, disability, gender identity or gender expression, race, ethnicity, religion or belief, sex, sexual orientation, or any other equality characteristic. We particularly encourage applications from groups who are underrepresented in the cultural sector including working class people, disabled people, and people from ethnically diverse backgrounds.
As a disability confident employer, LIFT will offer an interview to all disabled candidates who meet the minimum criteria.
Our offices and all venues are wheelchair-accessible; please contact recruitment@liftfestival.com or 0207 968 6800 if you wish to discuss any access requirements ahead of making an application.
LIFT will reimburse travel expenses up to £25 for in-person interviews for all candidates. If your travel is likely to cost more than this, please contact recruitment@liftfestival.com to discuss options.
Applicants must have the right to work in the UK, and are expected to work on a freelance basis, providing an invoice for their services.
